Overview

This Privacy Policy explains how Kinco Scientific Limited (hereinafter referred to as “we”, “us”, or the “Company”) collects, uses, discloses, stores, and protects personal data/information in the course of operating Kincorobotics.com (hereinafter referred to as the “Website”), including in connection with inquiries, orders, payments, shipping, after-sales services, customer support, and compliance reviews. We are committed to taking reasonable measures and complying with applicable laws and regulations on personal data/information protection (including the Hong Kong Personal Data (Privacy) Ordinance) to safeguard the security of your personal data/information, prevent its misuse, and ensure its lawful use.

1. Personal Data/Information We Collect

We may collect the following personal data/information: name, company name, job title, email address, phone number, billing address, shipping address, country/region, order details, payment status, invoice information, logistics information, inquiry and after-sales communication records, product usage or fault information, device information, IP address, browsing history, cookies and similar technologies, and other personal data/information necessary for operating the Website and providing you with product sales and related services, as well as personal data/information required for export control, sanctions screening, anti-fraud, tax and compliance purposes, and other purposes mandated by applicable laws, regulations, and governmental authorities.

Unless specifically required for the provision of a particular service (e.g., as mandated by applicable law, customs or clearance procedures), or otherwise notified to you and with your consent obtained, we do not proactively collect personal data/information unrelated to the operation of the Website or regulatory and governmental requirements, such as your identification document number, precise geolocation, home address unrelated to billing/shipping addresses, date of birth, educational background, etc. Device information, IP addresses, browsing history, cookie information, and similar data that may be automatically collected at the technical level fall within the “may collect” category above and are not covered by the “do not proactively collect” provision in this paragraph.

2. Methods of Collecting Personal Data/Information

We may collect your personal data/information through the following means, including but not limited to: registering or logging into an account; accessing or browsing the Website; making inquiries, placing orders, checking out, or making payments on the Website; participating in promotions, surveys, or other activities; undergoing identity verification or compliance checks; communicating with us via email, website customer service, contact forms, or other channels; and automatically collecting through cookies, pixel tags, logs, and similar technologies.

You may choose not to provide the requested personal data/information, but if you decline to do so, we may not be able to provide you with our products, services, or offers, or you may not be able to register, log in to our Website, or use certain features. At or before the time of collecting your personal data/information, we will inform you, by reasonable means: whether such data is mandatory or voluntary, the consequences of refusal, the purposes of processing, the categories of potential recipients of the data, and your rights and channels for accessing and correcting your data.

You are required to ensure that the personal data/information you provide is true, accurate, correct, and, where applicable, kept up-to-date. Any loss incurred by you as a result of any error or omission in such data/information shall be borne solely by you. Should you need to make any changes, please contact us in a timely manner or update the information on the Website.

3. Purposes of Processing Personal Data/Information

We may use personal data/information for one or more of the following purposes: communicating with you (including order, logistics, and after-sales notifications); processing inquiries, quotations, orders, payments, shipping, and after-sales services; providing customer service and technical support; conducting account management, identity verification, security prevention, and anti-fraud; fulfilling tax, accounting, customs declaration, export control, sanctions screening, and other regulatory requirements or legal obligations; improving the Website, products, and services (including user experience analytics, where applicable); conducting marketing communications and advertising effectiveness analysis, subject to your consent or as permitted by law; carrying out direct marketing activities (see Section 3.1 below); handling complaints, dispute resolution, and user surveys; fulfilling our responsibility to maintain records of the Website’s operational activities and related data/information; and any purposes directly related to the foregoing.

We will process (including but not limited to collecting, storing, using, accessing, transferring, and disclosing) personal data/information only for purposes directly related to those set out above. If we intend to use personal data/information for purposes other than those stated above, we will obtain your prior consent before doing so.

3.1 Direct Marketing

We may use your personal data/information for direct marketing activities, including sending promotional and advertising communications by mail, facsimile, email, telephone, or other forms of communication, for goods, facilities, or services manufactured or sold by Kinco Scientific Limited and its affiliates. We will obtain your prior consent before using your personal data/information for direct marketing. Without such consent, we will not use your personal data/information for direct marketing. After obtaining your consent, we will notify you by email, fax, or other reasonable means upon the first use of your personal data/information for direct marketing. We will not provide your personal data/information to third parties for their direct marketing purposes. If you wish to unsubscribe from direct marketing communications, you may contact us using the contact details below to indicate your preference or your request to cease the use of your personal data/information for direct marketing.

4. Legal Bases for Processing

Our bases for processing personal data/information include: those set out in this Policy, for the operation of the Website, for the performance or preparation of contracts arising from the Website, for fulfilling regulatory requirements or legal obligations, for safeguarding the legitimate interests of the Website and transaction security, and, where required by applicable law, your consent to processing. You may withdraw your consent in the manner set out in this Policy, provided that such withdrawal shall not affect the lawfulness of processing based on consent before its withdrawal.

5. Cookies and Similar Technologies

We may use cookies, pixel tags, logs, and similar technologies to enable website operation, shopping processes, security protection, preference settings, statistical analysis, and advertising effectiveness evaluation. You may manage or refuse cookies through your browser settings. For non-essential cookies that require prior consent under applicable law, we will obtain your consent before using them. For details on cookies and similar technologies, please refer to our Cookie Policy.

6. Sharing and Consignment of Personal Data/Information

To achieve the above processing purposes, we may share or consign the processing of necessary personal data/information to the following parties: payment institutions, banks, logistics and customs clearance service providers, warehousing service providers, cloud service providers, email and CRM service providers, advertising and analytics service providers, after-sales maintenance service providers, affiliated companies, professional advisors, regulatory authorities, law enforcement agencies or dispute resolution bodies, and other third parties that are necessary to obtain or process personal data/information for the above purposes. We will share relevant data/information with third parties in accordance with the principle of minimum necessity and will require such third parties to process personal data/information solely for the purposes set out in this Policy, at standards no less stringent than those required by applicable law, and to implement reasonable and necessary security measures, including employee confidentiality management. To the extent permitted by applicable law, we reserve the right to share or transfer your personal data/information to other affiliated entities of the Company due to internal business arrangements or structural changes.

7. Retention Period for Personal Data/Information

We will retain personal data/information only for as long as necessary to fulfill the purposes set out in this Policy. For order, invoice, tax, customs, compliance screening, after-sales, and dispute resolution data, we may retain such data for longer periods as required by applicable law, accounting and audit requirements, or statutes of limitations. After the retention period expires, we will delete, anonymize, or take other reasonable measures to dispose of such data. Please note that after we take the above measures to process personal data/information, some of your personal data/information may still reside in our systems, but we will no longer process such data/information for any purpose or by any means until it is securely and irreversibly destroyed. If applicable law requires a longer retention period, or if there are pending disputes, investigations, or compliance obligations, we may continue to retain such data to the extent necessary.

8. Security of Personal Data/Information

We will implement reasonable technical and organizational measures to protect the personal data/information we collect, including but not limited to: access control and least-privilege management; encryption or equivalent protection during transmission and storage; security logging and anomaly monitoring; employee confidentiality training and management; vendor security assessments and contractual safeguards; and other practicable measures proportionate to the type of data, storage location, and potential harm, to protect your personal data/information from unauthorized or accidental access, processing, deletion, loss, or use. However, the internet environment is not absolutely secure. In the event of a significant personal data/information security incident not caused by us or beyond our control, we will take reasonable measures, including timely notification, remediation, and reporting, to the extent technically feasible and as required by applicable law.

9. Your Rights

To the extent permitted by applicable law (including Principle 6 of Schedule 1 to the Hong Kong Personal Data (Privacy) Ordinance, and any broader rights conferred by the laws of your jurisdiction), you have the right to: request access to your personal data; request correction of inaccurate data; request deletion, restriction of processing, or object to processing, where permitted by law; withdraw consent; obtain a copy of your data; unsubscribe from marketing/direct marketing communications; and lodge a complaint with a supervisory authority. We will process your request within the statutory timeframes prescribed by applicable law after verifying your identity. If we refuse your request, we will explain the reasonable grounds for such refusal. If the laws of your jurisdiction (e.g., the EU GDPR) confer additional rights, we will respect them to the extent applicable.

10. Protection of Minors

The Website is primarily intended for corporate customers and adult individual customers and is not intended for use by minors. If you have not reached the age of majority under the laws of your jurisdiction, please do not provide personal data/information to us without obtaining the consent of your parent or guardian, and you should use the Website under the supervision of a parent or guardian.

11. Policy Updates

We may update this Policy from time to time in response to business, legal, or technological changes and will post the updated version on our Website. Whether or not the changes are material, we will notify you of any changes to this Policy through website announcements, pop-ups, emails, or other reasonable means. The updated Policy will become effective as of the effective date indicated on the page.

12. Contact Us

If you have any questions regarding this Privacy Policy or the exercise of your rights with respect to personal data/information, please contact us at: support@kincorobotics.com. In your email, please specify your request, your contact information, and any necessary identity verification details.