Terms & Conditions

Website Services and Sales Terms

1. Scope of Application

These Terms apply to your access to and use of the Kincorobotics.com website (the “Website”), including browsing, requesting quotations, using accounts, placing orders, making payments, delivery, after-sales services, and other related services. Unless otherwise agreed in an order confirmation, quotation, invoice, purchase order confirmation document, or a separate written agreement, the operator of the Website and the seller of products through the Website is Kinco Scientific Limited (referred to as “we”, “us”, or the “Company”).

By browsing any page of the Website, you signify that you have accepted and agreed to be bound by these Terms and the following Website policies (collectively with these Terms, the “Order Terms”): the Privacy Policy, Cookie Policy, Delivery and Customs Clearance Policy, Returns and Refunds Policy, and Warranty and After-Sales Policy.

These Terms apply to both Corporate Customers and individual Consumers. Specific provisions for Corporate Customers are set out in the relevant sections of these Terms; consumer rights enjoyed by individual Consumers under applicable law shall not be excluded or limited by these Terms.

2. Order of Precedence

In the event of any inconsistency between these Terms and a quotation, order confirmation, invoice, purchase order confirmation document, written agreement, or the Delivery and Customs Clearance Policy, Returns and Refunds Policy, Warranty and After-Sales Policy, Privacy Policy, or Cookie Policy, the applicable content shall be determined in the following order of priority with respect to the relevant matter: (1) the order confirmation, quotation, invoice, and other written agreements for the particular transaction; (2) any more specific provisions in these Terms relating to Corporate Customers or particular matters; (3) the relevant specific policy document; and (4) the general provisions of these Terms.

3. Accounts, Website Use and Customer Classification

You shall provide true, accurate, and complete information. You shall not misuse the Website, interfere with its operation, submit false information, scrape data, reverse engineer Website content, or use the Website for any unlawful or unauthorised purpose. Any consequences arising from your violation of the foregoing shall be borne by you. The Company reserves the right, in accordance with applicable laws, the Order Terms, order documents, or other Company policies, to take appropriate actions in response to such conduct and/or to claim compensation from you for any losses incurred by the Company.

For the purposes of these Terms: (a) “Corporate Customer” means a company, partnership, other organisation, or its authorised purchaser that purchases Products for commercial, industrial, system integration, resale (subject to compliance with export control and sanctions requirements), or other non-personal consumption purposes; (b) “Consumer” means a natural person who purchases Products primarily for personal, family, or household purposes and is recognised as a consumer under applicable law. This Website is primarily intended for Corporate Customers. If you purchase as a Consumer, your statutory consumer rights shall not be excluded or limited by these Terms.

4. Product Information and Formation of Orders

Product images, parameters, stock availability, prices, delivery times, and descriptions displayed on the Website are for reference only. The contract for a transaction through the Website is concluded as follows: after a customer submits an order/purchase order through the Website or in writing, such submission does not itself constitute acceptance by the Company; the contract is formed only when the Company issues an order confirmation or otherwise confirms acceptance in writing (including, without limitation, by email confirmation). The Company may reject, suspend, or cancel an order for reasonable reasons, including but not limited to stock availability, pricing errors, payment anomalies, export control, sanctions screening, destination country restrictions, or other reasonable grounds.

For Corporate Customers: quotations are valid only for the period stated in the Company’s quotation, but quotations are subject to stock availability, production capacity, raw materials, exchange rates, transportation costs, export control, and destination market access restrictions. The final price, delivery time, and transaction conditions shall be as set out in the order confirmation.

5. Price, Taxes, Payment, Delivery and Shipment

Unless expressly stated otherwise on the checkout page, based on our written quotation, invoice, or order confirmation, the product price does not include import duties, VAT, GST, sales taxes, customs clearance fees, storage fees, insurance premiums, transportation fees, installation fees, commissioning fees, destination country handling charges, bank charges, licence fees, or other import-related costs. Price, currency, payment terms, invoicing arrangements, and payment methods shall be as set out in the quotation or order confirmation or other order documents.

Delivery times are estimated and do not constitute a strict guarantee. They generally include order processing time (stocking, production, customisation, testing, payment review, export compliance review, etc.) and transport time. Trade terms, transfer of risk, and cost allocation shall be as set out in the order confirmation, commercial invoice, or written agreement between the parties. The Company shall not be liable for delays caused by the customer’s late payment, late provision of information, customs clearance issues, export control review, carrier delays, force majeure, or other reasons beyond the Company’s control. Specific issues regarding delivery, transportation, customs clearance, risk transfer, and rejection or unclaimed parcels shall be governed by the relevant order documents and the Delivery and Customs Clearance Policy.

6. Acceptance by Corporate Customers

Corporate Customers shall inspect the quantity, model, appearance, and packaging of the Products promptly upon receipt. Any discrepancies such as incorrect shipment, shortages, or transportation damage shall be notified in writing to the Company with supporting evidence within 7 calendar days of receipt. Failure to notify within the aforesaid period shall be deemed acceptance of the Products, provided that this does not affect rights within the scope of the applicable warranty and rights that cannot be excluded under applicable law.

7. Technical Data and Suitability (Corporate Customers)

Corporate Customers shall assess the suitability of the Products for their own application scenarios, system integration needs, destination country regulations, and technical requirements. Samples, drawings, parameters, application suggestions, and technical data provided by the Company are for reference only and, unless confirmed in writing by the Company, do not constitute a warranty of fitness for a particular purpose.

8. Changes and Cancellations (Corporate Customers)

After an order is confirmed, Corporate Customers may not cancel or change the order without the Company’s prior written consent. Customised products, products with special specifications, products already manufactured/purchased/shipped, or other products that affect secondary sales or for which performance has commenced are generally non-cancellable. If the Company agrees to a cancellation or change, the customer shall bear the costs incurred and reasonable losses, and any fees already paid to the Company will not be refunded (except as otherwise required by applicable law).

9. Returns, Refunds, Warranty and After-Sales

Specific issues concerning returns, refunds, order cancellations, exchanges, RMA, warranty claims, repairs, and after-sales services shall be governed by the relevant order documents and the Returns and Refunds Policy and the Warranty and After-Sales Policy.

10. Intellectual Property Rights

All registered or unregistered intellectual property rights in the trademarks, trade names, product materials, technical documents, Website content, software, designs, images, other materials/information, and the like on the Website are owned by the Company, its affiliates, or other rights holders. Without prior written permission, you shall not use such intellectual property for any unauthorised purpose, nor shall you process or transmit the above materials/information to any third party in any form.

11. Privacy and Cookies

The Company processes personal data/information in accordance with the Privacy Policy and uses cookies and similar technologies in accordance with the Cookie Policy.

12. Third-Party Services

The Website may contain third-party payment, logistics, analytics, advertising, customer service, or other tools. Third-party services are provided by the relevant service providers and may be subject to their own terms and policies. We assume no responsibility for your access to such third-party information. For details, please refer to the relevant provisions of the Privacy Policy and Cookie Policy.

13. Indemnification and Limitation of Liability

To the extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, loss of profits, production interruption, business interruption, data loss, cost of substitute procurement, or loss of goodwill, or other losses that are not direct or not caused by the Company. Except as otherwise provided by applicable law, the Company’s total liability with respect to any order shall not exceed the amount actually paid by the customer for that order. This section does not exclude or limit any liability that cannot be excluded or limited under applicable law, including intentional misconduct, gross negligence, personal injury, product liability, or statutory consumer rights.

If you, through your use of the Website, breach the Order Terms or any order, or by any of your actions, cause the Company to suffer losses, you agree to indemnify and hold harmless the Company against all losses, expenses, damages, and costs (including reasonable legal fees) incurred by the Company.

14. Force Majeure

The Company shall not be liable for any delay or failure to perform an order due to events beyond its reasonable anticipation or control, including but not limited to natural disasters, war, epidemic, governmental actions, customs inspection, sanctions measures, supply chain disruptions, cyberattacks, logistics delays, power or communication failures, or other similar events.

15. Governing Law and Dispute Resolution

Unless otherwise agreed in writing by the parties, these Terms shall be governed by the laws of the Hong Kong Special Administrative Region. The Company operates in Hong Kong and complies with all laws and regulations of Hong Kong. All products provided through the Website comply with the legal requirements and specifications of Hong Kong. We cannot ensure that such products comply with the specific legal requirements and specifications of the customer’s location or destination, and we assume no responsibility in that regard.

For Consumers: Any dispute arising out of or in connection with the Order Terms or an order may be resolved through consultation with us in the first instance; if consultation fails, either party may submit the dispute to the competent consumer protection authority or to arbitration at the Hong Kong International Arbitration Centre (HKIAC) in accordance with its then-effective rules.

For Corporate Customers: Any dispute arising out of or in connection with these Terms or an order shall first be resolved through friendly consultation between the parties; if consultation fails, unless otherwise agreed in writing, either party may submit the dispute to arbitration at the Hong Kong International Arbitration Centre (HKIAC) in accordance with its then-effective rules.

16. Contact Information

If you have any questions regarding these Terms, please contact: support@kincorobotics.com.