SHIPPING AND CUSTOMS CLEARANCE POLICY
- Scope of Application
This Shipping and Customs Clearance Policy applies to orders placed by customers with Kinco Scientific Limited (hereinafter referred to as “we,” “us,” or the “Company”) through the Kincorobotics.com website. Except as otherwise provided in the order confirmation, invoice, quotation, purchase order confirmation document, or a written agreement between you and us, this Policy forms part of the Website Terms of Service and Sale and related sales arrangements. - Place of Shipment and Delivery Area
We may dispatch goods from warehouses in Mainland China, Hong Kong, overseas warehouses, supplier warehouses, or other locations as confirmed by the Company. The deliverable countries/regions, logistics methods, and estimated transit times may vary depending on product type, inventory, destination, carrier services, and the applicable export control, customs clearance, and other regulatory requirements of each country/region, and shall be subject to the order confirmation and other written documents for each order. - Order Processing Time
Order processing time shall be as stated in the order confirmation, website description, or other written documents. Orders requiring stock preparation, production, customization, testing, export compliance review, payment verification, or supplementary customs clearance information from the customer may experience extended processing times; if the order exceeds the processing time, the parties shall mutually agree in writing on an adjusted timeframe. - Delivery Time
The customer acknowledges that delivery times displayed on the website are estimates only and are not guaranteed delivery dates. The estimated delivery period generally includes order processing time and transit time. Delays may result from shipping delays, carrier delays, customs inspections, public holidays in the destination country, force majeure, abnormal weather, incorrect addresses, or the customer’s failure to timely cooperate with customs clearance. The Company shall not be liable for any costs or liabilities arising from delivery delays not caused by the Company. - Trade Terms, Risk Transfer and Title
The applicable international trade rules and terms (e.g., EXW, FOB, CIF, DAP, DDP under INCOTERMS), the timing of risk transfer, and the allocation of costs shall be as set forth in the order confirmation, commercial invoice, or the written agreement between the parties. The time at which risk passes varies according to the applicable trade terms; unless otherwise agreed in writing, risk shall pass in accordance with the international trade rules and terms applicable to the order, and shall not automatically pass upon delivery to the carrier or while in transit. - Taxes, Duties and Customs Clearance Responsibility
Unless the order confirmation expressly stipulates that the Company shall bear such charges or that delivery is on a DDP/duty-paid basis, all import duties, VAT, GST, sales taxes, customs clearance fees, storage fees, destination country handling charges, bank charges, license fees, and other import-related costs shall be borne by the customer, and the customer shall be solely responsible for completing all import procedures and formalities. We are unable to control or estimate the amount of such charges and assume no legal liability for such payments or procedures. The customer shall independently verify whether the importation of the relevant products is permitted in its jurisdiction, and whether import licenses, certifications, or other approvals are required, and shall inform the Company thereof in writing. Any costs and liabilities arising from issues with import documentation, fees, or procedures in the destination country shall be borne by the customer. - Customer Cooperation Obligations
The customer shall provide true, accurate, and complete information and data, and shall promptly complete all formalities necessary for the performance of the order, including but not limited to arranging insurance, customs clearance, and timely acceptance of the goods. Such information and data include but are not limited to delivery details, contact information, tax identification number, importer information, customs clearance documents, and any other information required by applicable laws or by the Company, carriers, or other participants in the trade chain or competent authorities. Any costs and liabilities arising from the customer’s failure to perform its cooperation obligations, including delays, return, destruction, or fines resulting from deficiencies in the truthfulness, accuracy, or completeness of the information/data provided, refusal to clear customs, rejection of delivery, or no-show at delivery, shall be borne by the customer. - Package Damage, Loss and Receipt
The customer shall inspect the outer packaging and the condition of the products upon receipt. If obvious damage to the outer packaging, missing items, or suspected shipping damage is found, the customer shall retain photographs, videos, packaging, shipping labels, and delivery records. We will assist the customer in conducting an investigation with the carrier, but the handling and compensation may be subject to the carrier’s rules, insurance coverage, and applicable laws. For any loss or damage to goods not caused by the Company, the Company shall not bear any related costs or liabilities. - Refusal, Return and Unclaimed Packages
If a package is refused, returned, unclaimed, or held or destroyed by customs due to customer-related reasons (including but not limited to providing an incorrect or undeliverable address, refusing to pay collect charges or import duties/taxes, refusing to cooperate with customs clearance, unjustified refusal of delivery, long-term unclaimed status, or failure to provide necessary customs clearance documents), and if we receive the returned goods and the goods remain unopened and in good condition, the customer may apply for a refund; we may deduct from the refund the shipping costs, return shipping costs, customs clearance fees, taxes, storage fees, handling charges, and other actual expenses incurred by the Company. Orders for which the goods are destroyed or cannot be returned to the Company are not eligible for refund. This is subject to the requirements of the Return and Refund Policy on this website. - Contact Information
If you have any questions regarding shipping or customs clearance, please contact us at: support@kincorobotics.com.